Frequently asked questions

Ordering and delivery process

How do I order from you?

Our ordering system is very personalised. We like to speak to every customer pre-purchase, to make sure they are ordering the right products for their needs.  

If you would like to purchase one of our products, please either drop in the enquiry box, or send an email to:

marinesales@gn-espace.com for products for marine (yachts, catamarans)

RVsales@gn-espace.com for products for campervan, caravan, leisure/ Recreational Vehicles and canal boats

Can I buy through a distributor?

Due to the rather specialist nature of our products, we tend not to deal through distributors or retailers. We prefer to deal directly with our customers, as we feel we can offer a better service that way. That having been said, we do of course deliver not just throughout the UK but all over the World.

How long until I will receive my product?

As we hand-build our cookers and ovens to order, please allow 5-6 weeks for production and delivery of your purchase. For accessories only, please allow 2 weeks. We'll endeavour to keep you informed about timeframes throughout the process.

What is the process for delivery in the UK?

The product is boxed and palletised. We use reputable and reliable delivery service in the UK to the address of your choice. Delivery costs are charged at an additional fee, you can collect from our premises by arrangement. We would be glad to welcome you and show you how we build our cookers.

What is the process for delivering outside of the uk?

We offer Worldwide Delivery and Support, and regularly deliver to clients all around the globe (even to the most remote islands) using a reliable network of logistics companies.  Please get in touch us to find out how we can help you.  

The general process for delivery outside of the UK is as follows: 

  • Products are sold to you excluding UK VAT, so you will need to pay VAT at your local rate
  • Upon arrival into your country, the Carriers will contact you to pay any VAT charges
  • We will provide you with a waybill for your tracking purposes.
  • We strongly suggest you track your consignment and once you see it arrive at the Customs border, promptly contact the Carriers yourself to make the necessary VAT payment. This will help ensure that there are no Customs hold ups and that your consignment is quickly cleared for onward delivery to its final destination.

Product Questions

What is the best way to maintain my stainless steel cooker?

Maintaining your stainless steel cooker is essential to keeping it looking great and functioning properly.

Here are some tips to help you maintain your stainless steel products and keep them looking great for years to come:

  • Regular Cleaning: Clean the cooker regularly with warm, soapy water and a soft cloth or sponge. Avoid using abrasive cleaners or scrubbing pads that could scratch the surface. If you do use any type of scourer, only use a light one and always go with and not against the grain of the stainless steel.
  • Dry Thoroughly: After cleaning, make sure to dry the cooker thoroughly to prevent water spots and stains from forming, especially if salty water has touched it.
  • Avoid Harsh Chemicals: Avoid using harsh chemicals, bleach, or ammonia-based cleaners on your stainless steel cooker as they can damage the surface.
  • Remove Burnt-on Residue: If there is burnt-on residue or stubborn stains, you can use a mixture of baking soda and water to create a paste. Apply the paste to the affected area, let it sit for a few minutes, and then rub gently with a soft cloth or sponge and always go with and not against the grain of the stainless steel. Rinse thoroughly and dry.
  • Follow Grain Direction: When cleaning or wiping down the cooker, always wipe in the direction of the grain of the stainless steel to avoid scratching the surfae
  • Handle with Care: Be careful when using utensils or pots and pans on the cooker surface to avoid scratching or damaging the stainless steel.
  • Polish Occasionally: For extra shine, you can polish your stainless steel cooker with a soft cloth and a small amount of baby oil. Simply apply a small amount to the cloth and buff the surface in circular motions.
  • Use Stainless Steel Cleaner:  Stainless-steel products can on occasion be subject to rust spotting without any intervention, especially when in a salty environment. If you do experience any rust spotting, we have found that the best product to use is Aalco’s Innosoft B570 deep cleaner, which can either be found in good chandlery stores or probably better ordered online. In the rare event that rust spots do appear, it will remove these and also leave a protective layer on the surface of your cooker to help prevent any rust spots from coming back. In such circumstances, we advise treating all external cooker panels with this product.

What energy system do your electric products use?

All of our induction/electric appliances work on a 230v system. However, as all our induction cookers and hobs are 50/60Hz compatible without modification, should you wish to run these 230v appliances on a 110/120v electrical system, all you will require in addition, is a step-up auto transformer, similar to the Victron unit we recommend.

How can I order spare parts?

We prioritise the best quality components and materials for our products, but over time, parts may break and need replacing.

If you would like to order any spare parts - please email customersupport@gn-espace.com and one of the team will get back to you to help and organise delivery.

How much energy do your products use?

All of our products have been designed with efficiency in mind.

  • Our LPG cookers are extremely economical in their gas usage due to the high-quality components that we use and the excellent insulation properties of our ovens.
  • Our Induction/Electric appliances have smart management systems built into them, to ensure energy usage is kept to a minimum – please see the ‘real world’ electrical consumption calculations for your chosen induction/electric product.
What is the warranty on products?

All of our GN Espace cookers and ovens have a 2 year warranty

Installation Process

How can I migrate to an electric only system on board?

We know this can seem daunting, but a truly worthwhile process to enable removal of gas from your vehicle or boat, and means that you can be free and flexible for longer periods.  

For advice on how to start the transfer and to migrate to a new system, please visit victronenergy.com to understand more.

What are the installation requirements?  
  • For electric: If you are purchasing an induction/electric cooker, these come with a 6mm cable and are required to be hard wired into your yachts/ campervans electrical circuit.
  • For Gas: If you are purchasing an LPG appliance, we recommend using a registered professional to install your new cooker.
How do I install your cookers/ oven to my Boat or vehicle?

If you are purchasing an LPG Gas, a registered professional will need to install the model  

If you are purchasing an electric cooker – this is very straightforward and you will be able to do it yourself. We provide installation instructions with all our cookers and ovens.